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We hope you love your new purchase. However, we understand that sometimes you might want to return an item back because:
RETURN POLICY Returns accepted within seven (7) days, only for damaged or wrong products. Return offered in the form of Cash Refund or Product Exchange. Buyer is the responsible for the shipping fees.
EXCHANGE POLICY Size exchange within seven (7) days from the purchase date, buyer will be responsible for shipping fees.
REFUND As soon as we receive your item back at our premises, we will inspect it and allocate your details for a refund. We aim to complete your refund within seven (7) working days or receiving your parcel back. During busy periods we may experience backlog in processing your refund, however we will always refund you within 7 working days of receiving the returned item, as per our managed returns regulations.
CANCELLATIONS & RETURNS
No refund or exchange on Schemed or Sale items.
You may refund an item within 7 days of receiving it, if you find it to be damaged or not as described on the website.
If your item is as described but you are unsatisfied with the product, you may exchange it for another item or receive a credit note for the value of the item. The item must be returned to us in the same condition as you received it, with the tags intact and proof of purchase.
In order to return the item you must contact us at firstname.lastname@example.org within 3 days of receiving your item(s). Please indicate your name, order number and reason for return/exchange on the email. Freight to be paid by customer.
We will send a courier to collect the item(s) from you directly within 7 days of receiving the email. Courier charges will be billed to customer.
You are responsible for paying the return shipping costs unless the items were found to be damaged. Once we have received the items and have confirmed that they are in the same condition as sent to you, we will process your refund within 7 days. If you are entitled to a refund, we will reimburse the cost of the items minus the shipping costs.
If you are entitled to an exchange, you must indicate what item(s) you would like to exchange it for in the email, otherwise you will be issued a credit note for the value of the item, which will be valid for 60 days.
Flash360 has full rights to update Return and Refund policy without any prior notice.
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